Volume 2, Number 1

• ustomer Relationship Management in Retail
  Dr. Madan Lal , Rajkiran Prabhakar
  
• A Shape Processing Filter for Nesting Packages based on Artificial Neural Network Approach
  Dr. Kawaljeet Singh , Arun K. Lall
  
• Supply Chain Management-A Source of Competitive Advantage: A Case Study of Swaraj Mazda Ltd.
  Ashwani Kumar
  
• Deficient Environmental Taxation in India
  Dr. G.S. Bhalla , Hema Khanna
  
• X-raying Service Quality in Commercial Banks: A Case Study of SBI and HDFC
  Dr. Sushil Sharma , Dr. Siddharatha S Bhardwaj
  
• Management of Services: A Growth Through Quality and Innovation
  Dr. Gurcharan Singh
  
• The Impact on Software Maintenance of Fourth-generation Languages and Object-Oriented Paradigms
  Dr. Hardeep Singh , Kulwant Kaur
  
• Fuller Capital Account Convertibility and it?s Impact on Retail Investor
  Dheeraj Sharma
  
• Repercussions of Marriage Between ICT and Education: An Indian Scenario
  Indrajit Bhattacharya , Kunal Sharma
  
• Current Scenario of On-Line Booking of Loans in the Banking Sector
  Dr. Paramjit Kau , Anupam Rani
  
• Kaizen Costing: Pristine Bustle in Cost Management
  Shweta Gupta , Anu Sahi