Volume 4, Number 1

• Influence of eCRM On Customer Satisfaction And Service Quality: An Empirical Study Of Life Insurance Companies in India
  Dr. Sanket Vij , Dr. HJ Ghosh Roy
  
• Shopper?s Store Loyalty and Satisfaction
  Mitu Matta , Dr. PJ Philip , Dr. Rajendra Kumar
  
• An Empirical Study Of a Modified Cheok-Nee?s Heuristic for 2d Rectangular Packing Problem
  Dr. Kawaljeet Singh , Leena Jain
  
• FIIs Investment Behaviour and Indian Stock Market: A Causality Test
  Karimullah
  
• Automated Teller Machine: An Emerging Alternative Service Delivery Channel in Semi-Urban Areas
  Dr. Pawan Kumar Garga , Dr. Vikas Sharma
  
• Banking Sector Reforms and Efficiency of Banks in India: A Comparative Analysis
  Dr. Kuldeep Kaur , Maneet Gill
  
• Runtime Coupling Metrics at Various Levels of Abstraction
  Dr. Hardeep Singh , Paramvir Singh
  
• Testing Semi-Strong Form Of Market Efficiency: A Study of NSE
  Simranjeet Kaur Sandhar , Navita Nathani , Umesh Holani
  
• Understanding Risk and Returns in Mutual Fund Investments
  Dr. Khulbhushan Chandel , Dr. Raj Kumar and Shikha Rana